Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at cs@idyllicskin.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. 

You can always contact us for any return question at cs@idyllicskin.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.  
If more than 10 business days have passed since we’ve approved your return, please contact us at cs@idyllicskin.com.